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Do you offer free shipping?Yes, Blue Coyote offers free Priority Mail shipping on orders over $100 and free Priority Mail Express shipping on orders over $175. For orders under $100, your shipping rate is automatically calculated. If you don't wish to pay for shipping, we also offer local pickup option in Stephenville, TX.
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Do you accept returns?Due to the nature of our products, we are unable to accept returns. However, if you are not satisfied in anyway with our products, we would love to make it right with you.
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How long is your processing time?If you choose to have your order shipped, it will take 1-2 business days to get your items into the mail for you. If you choose the local pickup option, it can vary depending upon your schedule and our schedule, but on average it is 1 to 2 days.
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Do you make these items yourself?Yes. We formulate and make all of our items. No premade bases used here!
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Would you consider your products to be "clean" or "natural"?There is no standard for a product to be considered "clean" or "natural", so it would depend on your definition. We strive to use non-carcinogenic fragrance oils and safe, nourishing ingredients. If you have any concerns about an ingredient listed on the product page, please reach out to us and we will answer your questions to the best of our ability.
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Do you offer wholesale?Yes! We would love to work with you in regards to getting you a wholesale account up and running. Please reach out to us at info@bluecoyotetx.com to get one set up.
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What is your wholesale rate?Upon approval for a wholesale account, we will email you our current wholesale pricing list.
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Do you have a minimum order quantity?No, we do not have a minimum order quantity. However, due to making our wholesale items fresh for you, we do have minimum quantities based on item type. Case quantities are below: Bar Soaps-8 or 16 per scent Aloe Lotions-3 per scent Body Butter Bars-3 per scent Solid Fragrance-3 per scent Fine Fragrance Mists-3 per scent Sugar Scrubs-3 per scent Shower Steamers-12 per scent Lip Balms-10 per flavor Beard Balms-3 per scent Beard Oils-3 per scent
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What are your payment terms?We require a 50% down payment to start making your order, with the remaining 50% to be paid before order is shipped, delivered, or picked up.
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How do I place a wholesale order?To place a wholesale order, please email us at info@bluecoyotetx.com. Please include in the email the item name, quantity desired, and how you would like to receive your items. You can have your items shipped, picked up in Stephenville, TX, or have them delivered if you are located in Stephenville, TX or in the surrounding area.
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What is your lead time?All our wholesale orders are made to order, so depending upon the quantity and types of items, lead time can be anywhere from 1 to 8 weeks (please note the 8 weeks time is if you order multiple soaps as we need to let them cure before we can ship or deliver the items to you). We will also give you an estimated lead time whenever we send you an invoice.
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Can we customize any of your products?We would love to customize any of our products for you. Things we can customize are: Unique scent only for your account Substituting some ingredients (Example: You want a vegan bar soap, so we can substitute the camel milk for aloe vera juice.) White labelling There is an initial extra $5.00 charge per label, but if nothing is changed in the future, you will not need to pay it again. Please feel free to reach out to us and ask if we can customize something for you!
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