Returns & Exchanges

Return or exchange requests must be made within 14 days of receiving your order. For shipped orders, the 14-day period begins on the date of delivery. For local pickup or delivery orders, it begins when you receive your order.

To be eligible, products must be unopened, unused, and in their original condition and packaging.

For hygiene and safety reasons, opened or used bath, body, fragrance, hair, and lip care products are not eligible for return or exchange.

If there is a problem with the product itself, please contact us so we can review the situation.

Fragrance preferences are personal, and we cannot guarantee that every scent will be the right fit for everyone. Opened or used products cannot be returned or exchanged based solely on scent preference.

We recommend exploring our Scent Guide before ordering, or contacting us if you'd like help choosing a scent.

Please contact us as soon as possible if your order arrives damaged, defective, or different from what you ordered. Include your order number, a description of the issue, and photos when applicable.

We'll review the situation and work with you on an appropriate resolution.

Because custom and made-to-order products are prepared specifically for your request, they are final sale and are not eligible for return or exchange.

If your custom order arrives damaged, defective, or incorrect, please contact us so we can make it right.

Products marked Final Sale, including select clearance, discontinued, or end-of-season items, are not eligible for return or exchange.

If a final-sale item arrives damaged, defective, or incorrect, please contact us.

Contact us within 14 days of receiving your order and include your name, order number, the item you would like to return or exchange, and the reason for your request.

Please wait for your return request to be approved before sending or returning any products. Additional instructions will be provided once your request has been reviewed.

For approved returns that are not the result of a damaged, defective, or incorrect order, the customer is responsible for return shipping costs.

If we made an error with your order or an eligible product arrived damaged or defective, we'll work with you on the appropriate return or replacement arrangements.

Once an approved return is received and inspected, we'll let you know whether the refund has been approved. Approved refunds will be issued to the original payment method.

Please keep in mind that your bank or card provider may require additional time to process and post the refund.