Refund policy

We want you to feel good about your Blue Coyote Bath & Body order. If you have a problem with your purchase, please contact us so we can help.

14-Day Return Window

Return or exchange requests must be made within 14 days of receiving your order. For shipped orders, the return period begins on the date the order is delivered. For local pickup or delivery orders, it begins when you receive your order.

To be eligible for a return, an item must be unopened, unused, and in its original condition and packaging. Proof of purchase may be required.

Please contact us before returning any product. Items returned without prior approval may not be accepted.

Opened or Used Products

For hygiene and safety reasons, opened or used bath, body, fragrance, hair, and lip care products are not eligible for return or exchange.

If you believe there is a problem with the product itself, please contact us so we can review the situation.

Scent Preference

Fragrance preferences are personal, and we cannot guarantee that every scent will be the right fit for every customer. Opened or used products are not eligible for return or exchange based solely on scent preference.

We encourage you to review our Scent Guide or contact us with questions before ordering.

Custom & Made-to-Order Products

Custom and made-to-order products are prepared specifically for your request and are therefore final sale.

If a custom or made-to-order product arrives damaged, defective, or incorrect, please contact us so we can review the issue.

Final Sale Items

Products specifically marked Final Sale, including select clearance, discontinued, or end-of-season items, are not eligible for return or exchange.

Final-sale status does not prevent you from contacting us if an item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

Please inspect your order when you receive it. If an item arrives damaged or defective, or you receive an incorrect item, contact us as soon as possible.

Please include your order number, a description of the issue, and photographs when applicable. We will review the situation and work with you on an appropriate resolution.

Return Shipping

For approved returns that are not the result of a damaged, defective, or incorrect order, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable, except when a return results from an error on our part or another circumstance in which we determine a shipping refund is appropriate.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can provide appropriate instructions.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank, credit card company, or other payment provider to process and post the refund.

Exchanges

If you would like to exchange an eligible unopened and unused product, please contact us within the 14-day return window. Exchange availability depends on current inventory.

Customers are responsible for applicable return shipping costs for exchanges unless the exchange is necessary because an item arrived damaged, defective, or incorrect.

Contact Us

To request a return or exchange or report a problem with your order, please contact Blue Coyote Bath & Body through our Contact Us page.

Please include your name, order number, the product involved, and the reason for your request.